Most of the tours are suitable for people with certain food restrictions. However, if you are a very strict vegetarian or vegan, we cannot assure you 100% there will be replacements.
Please contact us for more details…

The tours are designed for everyone. We know there are some adventurous little ones who’d love to explore with us and they’re welcome! (we recommend 3+ age since strollers are not suitable for the tour)

We understand that unforeseen situations happen all the time.
When we cancel a tour due to unexpected situation or weather conditions, you will get a full refund of your booking.
If your plans change you can let us know 24hrs in advance and you can get a credit for another date or city, and we will be more than happy to reschedule your tour, if is available.

Things happen! Please contact us if you are running late and we’ll do our best to accommodate you, or let you know where to meet us if we have to start the tour without you.

If a guest is late to a group tour more than 10 minutes, the tour will start without the guest, and they will have to catch up with the guide and accept the loss of time.

In the event of a private tour, tardiness more than 30 minutes is subject to cancellation without refund nor any recuperation of the tour.

We can reschedule but there will be a reschedule fee, that has to be discussed according with the number of the group.

If you book a private group tour and it happened to be you the only guests in the tour and you are a no-show, the guide will leave after 30 minutes, and the tour will be cancelled.

We reserve the right to cancel tours or re-schedule them when no guide is available or in case of emergency I.e. natural disasters, accidents, unexpected protests, weather or severe illness.

But we will notify you right away for these rare occurrences in which case you will be re-scheduled and/or 100% refunded.

All our tours are walking tours with more than 2.5 miles (4 to 5km) and due to the streets, cobble stones and uneven roads, the tours are not suitable for any of these ways of transportation during the tour.

Absolutely yes, we can make your celebration (anniversaries, bachelor and bachelorettes), company gatherings (employee appreciation) and family reunions
happening.
Please contact us for more details!

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